Kalido Version Support

Definitions

Functional Releases contain enhancements, improvements or upgrades to the Kalido Software, that (1) are designated by a progression of the first digit (e.g., v4.2 to v5.0) or second digit (e.g., v4.1 to v4.2); and (2) Kalido generally makes available to its customers that have valid support agreements.

Maintenance Releases are builds that are done on a regularly scheduled basis for all customers to resolve certain product issues that (1) are designated by a progression of the third digit of the version release number (e.g., v4.1.1 to v4.1.2), and (2) Kalido generally makes available to its customers that have valid support agreements, and (3) is only done for the latest maintenance release for a supported Kalido Software product.

Policy

1. Kalido will provide support and maintenance for the latest and previous functional releases of a product, but for a minimum of 3 years from its release date.


2. Kalido will provide 6 months notification prior to a product or version being designated as obsolete.


3. At the end of that period, support and maintenance for the obsolete product will no longer be available (this means we currently support versions 8.4 and 8.5 of both MDM and DIW).